Category for Agent related news and events

Welcome Agents! PLEASE READ this tab for important notices and check back often.

Unfortunately our emails have been spoofed. That means someone is sending emails that look like they are from us, but they aren’t. They contain attachments that are infected. DO NOT OPEN ATTACHMENTS YOU ARE UNSURE OF!! Please call if you are not sure and check the sender’s email address carefully. We sincerely apologize for the nuisance and inconvenience!

Back to Basics CSR/Agent Day Power Point

On June 22nd we hosted a CSR/Agent Day to get “Back to Basics” with Heartland.  We’d like to thank everyone who attended in person and virtually!  We’d also like to share the Power Point slides with you here to allow easy access for your staff.  Please call or email us any time with questions.

Click HERE to view.

Agencies of the Month Update: May & June

May:  This month our top Quoting Agency is Wohltman-Aherin of Dieterich!  Other top quoting Agencies were Squier Ins, Goodman Agency, Bryant Ins, and Taylor, Dodd & Wood Ins.  Our top Producing Agency of the Month is Squier Ins Agency of Hardin and Pleasant Hill!  Other top producers were Whitfield Ins, Wohltman-Aherin, Ziegler Jacob, and Draper Ins.

June:  It’s hard to beat the team at Wohtman-Aherin!  They are our top Quoting Agency again this month and 2nd place in production.  But wait!  A new name has won the title for Production this month: Dimond Bros. of Centralia! Other hard workers in the quoting category this month were Imming Ins, Whitfield Ins, Agencies Ins Source, and Goodman Agency.  Some great Producers this month were Agencies Ins Source, Draper Ins, and Squier Ins.

Congratulations and thank you everyone!  We are so proud and grateful to work with great agents like you!  Be on the lookout for social media spotlights on the winners!  We will continue promoting and highlighting our hardworking agents in 2021!

Online Quoting is Available for Homeowners Policies and now Farms too!

Great News!!  You may now quote homeowners AND Farm policies online through the IMT “Vector” Quoting System!  It works best for small farms and we are still working out some kinks, but please give it a try!  We hope to continually improve the system.  Here is a re-share below of our tutorial from 2017.  Please call Christine with questions on Farms and Liz with questions on Homes, and they will be happy to help you!

Simply log in to the Agents IMT Dashboard and click on “New Quote”.  Once you create a quote, you can access it through the “Quotes/Apps” button.  IMT held a webinar tutorial for our Agents on April 11, 2017.  You may watch the webinar video through the link below.   If you do not wish to use the quoting system, don’t worry.  You can still email quote requests to our underwriters.  If you have any questions or would like to provide feedback, please contact us!  We’ve worked very hard on this system and hope it works well for you!!


Agency of the Month Contest

We will be continuing our Agency of the Month contest into 2021!  Like last year, we will be giving 2 awards each month, one for the most quotes and one for the most new business.  Each month 1 point will be awarded for every Home, Dwelling, Rental or Tenant policy written or quoted.  Two points will be awarded for every farm written or quoted.  Written premium will be used to determine tie breakers.

We will run a social media promotion for the winner each month in each category as well as post that article here on our News Tab!  At the end of the year, the top producers will be recognized at our Annual Meeting and receive a special reward for your Agency!  We appreciate your continued support!!

ISOnet Fire Protection Website


We have partnered with ISOnet to bring you the capability to look up fire protection classes!  Look for the link at the top right of the screen or you may click HERE.  We made a short instructional video to help you navigate:  ISO Instructional Video

Claims Reminder

If you need to turn in a claim for one of your insureds, the most efficient way to expedite the claim is to submit it through our online IMT Dashboard system.  This is the most direct path to an adjuster and notifies them immediately.  To do it, simply look up your insured through Web Inquiry and click “Submit Claim” in the upper right corner of the screen.  This tool is only available to agents.  Stay safe everyone!

Obsolescence, Age, Diminished Value, Fading, Wear and Tear Limitation (HMIC 446 07-19)

Effective 7-1-19, the Obsolescence, Age, Diminished Value, Fading, Wear and Tear Limitation (HMIC 446 07-19) will be added to all policies (renewal and new business).
Some background:
The Insurance Code of the State of Illinois and our Insurance Policies do not require matching. For example, if the siding or roof on a dwelling has physical damage caused by a covered peril on one side, we are not required to replace the other sides that were not physically damaged by a covered peril. Matching, fading, obsolescence, age, and wear and tear issues are not considered direct physical damage caused by a covered peril under the Code or the Policy. This is the way we have adjusted and settled claims for many years.
Recently, there has been some movement in the court system to require matching, etc. However, the Code and our Policies have not changed. In an attempt to make this clear to our insured, we have decided to add this Endorsement to all policies. This Endorsement does not change the way we have been adjusting and settling claims. It just puts it in writing and makes it a part of the policy to make our intent clear to the insured. Without this Endorsement, there is the possibility the courts could interpret the policy differently.
This information was also sent out through our Constant Contact email system on 5/24/2019.  Please let Sarah know if you did not receive it so we can verify your email address.  A copy of this form is available on our Applications and Forms tab.

New Discounts Available 1/1/2019!

Effective November 1, 2018, we are no longer rating based on credit!  If you run into an issue on the online quoting system, please call our office and we will override it.

These discounts can also be found in our 2019 Underwriting Manual on page 7 for homes and page 35 for farms.  The manual is located on our Applications and Forms tab.

We have also included Smart Home Technology in our Security Discounts!

Did You Know?

That we offer Non-Depreciation of Repairs on Farm Personal Property?  399 (RC) 1-09

We have new flyers for Equipment Breakdown.  Find them on the Applications & Forms Tab!

We also have a flyer for our new Service Line Coverage.  Find it in the post below!